Who we are?

We are a small, family run webshop based in London. The idea of the business is originated from our love for our cat Tori, who brings so so much happiness, fun and love into our life. Our aim is to provide a wide range of beautiful, quality, creative and unique cat themed products and gifts for all the cat lovers across the UK. You can also find cat toys, trees, household items to make your four-pawed friends happy and to spend quality play time together. We would also like to create a community on social media for cat lovers and cat owners, to share our thoughts, have fun, help, find friends, or just have a chat with like-minded, crazy cat people just like us.

Why choose us?

- We are NOT another dropshipping company. Our products are in stock in the UK, therefore you don't have to wait weeks and months for your order to arrive. 
-"Meow Town Special" printed items are made especially for you in the UK, which might require 1-3 days to produce, but also come with very fast lead time, please see the item pages.
- We select our products carefully to make sure they are on top of quality and - of course - cuteness :)
- You can shop 24/7 !


How long does it take to receive my order?

We aim to dispatch your package within 24 hours on working days. Delivery time is usually 2-3 working days with Tracked 48 service, and 1-2 days with Tracked 24. Please note that Tracked 48 and 24 services are not guaranteed only estimated times. 
After we drop your package off it can take a day for tracking details to update. 
Please note : if you leave us an incomplete or incorrect address it can delay your shipping with more than a week as it will come back to us first and we have to post it again.

What are the delivery costs?

It depends on the item weight and size, most of the products are small Royal Mail parcel but depending on weight and size it varies between £2.99 and £4.99. You can upgrade for Tracked 24 for additional costs. 
But the best thing is, you can get FREE delivery if you order over £50 (you can still choose express delivery for extra cost) :)

I am ordering a gift for someone

Please let us know in the order notes at the checkout page if you don't want us to put invoice or marketing material into the package. You can also drop us an email asap to: info@meowtown.co.uk , and we can send you the invoice via email.
We can also put a small kitty themed greeting card into the package, with your personal greetings or notes, for free of charge. Please specify your request in the order notes during checkout or drop us an email asap to: info @meowtown.co uk.

We strongly recommend you to choose Tracked 24 service when ordering gifts, and leave a couple of extra days for the order to arrive, as these services are not guaranteed. Royal Mail Tracked 48 service usually takes 2 working days, but rarely it can take up to 10 days to deliver. 

Where is my order?

All items are shipped out with tracking. If you haven't received your tracking number please drop us an email to info@meowtown.co.uk , and we can check the number for you. 

I haven't received my order yet

Please leave 2 weeks for delivery before contacting us.
Royal Mail Tracked 48 service aims to deliver within 2-3 days, but it is not guaranteed. You package can be considered lost only 10 working days after the due date (which is 13 working days in total after dispatch date). In this unfortunate event we will offer a refund or re-send. We cannot process claims earlier than this date.
Please understand that Royal Mail delays are outside of our control.

It is your responsibility to give a correct shipping address. If you left us the wrong shipping address and tracking shows it had been delivered (such as wrong postcode or door number), we will not refund or re-send it. We will post it again only if the parcel comes back to us. In this case we will post it out asap or refund you as per your request.
 I have changed my mind about the purchase, can I get a refund?

Sure, you have 14 days after you have received your order to start a return process. Please drop us an email to info@meowtown.co.uk for return details. Please return the unused item in its original condition and packaging. You will need to cover your own return postage costs. We will inspect the product the same day when we receive it, and we will process the full refund for you. It can take 3-10 working days for your money to arrive back to your account (a few days extra if you have payed via paypal e-cheque).
Unfortunately we cannot accept returns from "For Cats" category due to hygienic reasons unless it is in unopened and unused condition.
Please note, if we receive the returned item used, damaged and not re-sellable condition, we will not process a refund. Any faults or damages you find must be photographed and reported to us in advance before you post it back. 

My item is faulty/wrong

If your order arrives damaged or faulty or you have received the wrong product, please send us some photos or video to info@meowtown.co.uk , where the fault and damage is clearly visible and and we will send you a new item while stock lasts (refund if out of stock). Depending on the item/damage, we might ask you to return the product first, with our free return label. We will post the replacement as soon as it arrived back to us.

Do you ship outside of the UK?
Currently not, but we are working on it! 

For more info please see Shipping and Refund Policy at the bottom of the page

If you have any more questions please drop an email to: info@meowtown.co.uk

Meow Town Ltd
Registered office address: 165 Park Lane,
Wembley, HA9 7SB
United Kingdom
Company registration number: 12393756